Terms and conditions

About these terms

These terms apply when you book cleaning with Rosskompetens AB, as a private customer or a business. By booking, you accept the terms.

Quote and booking

You see your price as soon as you have entered the service, size and postcode. The price is based on the details you give, so they need to be correct. The booking applies once you have received a confirmation by email.

Price and RUT deduction

Prices for private customers include VAT and are shown after the RUT deduction. Prices for businesses exclude VAT and have no RUT deduction.

As a private customer you only pay half the labour cost if you are entitled to the RUT deduction. We deduct the amount on the invoice and claim the rest from the Swedish Tax Agency (Skatteverket). For this we need your personal identity number. You are responsible for being entitled to the deduction and having enough of it left for the year. If the Swedish Tax Agency refuses the payment in whole or in part, we may invoice you for the amount not paid out.

Change or cancel

You can change or cancel free of charge up to 24 hours before the start, using the link in the confirmation email or on My pages. After that, you need to contact us.

Access

You don't need to be home while we clean. Leave a key or door code in the booking and we will lock up after us. Door codes and other access details are stored encrypted.

Recurring cleaning

For recurring cleaning, the first visit is a basic clean at the one-off price. After that, the discount for your chosen frequency applies. To end your recurring cleaning, contact us.

Payment

You receive an invoice by email after the cleaning, with 30 days to pay. If you don't pay on time we send a reminder, and we may charge late payment interest under the Swedish Interest Act (räntelagen).

Complaints

Not happy? Contact us as soon as possible and we will try to put it right. As a private customer you have rights under the Swedish Consumer Services Act (konsumenttjänstlagen). If we can't agree, you can turn to the National Board for Consumer Disputes (ARN).

Business customers

Businesses are invoiced on the same payment terms. Consumer legislation and the RUT deduction don't apply to businesses.

Personal data

How we handle your data is described in our privacy policy.

Changes and questions

We may change these terms. A booking is covered by the terms in place when you booked. If you have questions, you are welcome to contact us.